NEOS is a hybrid electric radiator built for modern electric heating. It runs on a standard electricity tariff, rather than relying on overnight charging tariffs like Economy 7 (E7) or Economy 10 (E10) that were designed around older night storage heaters.

Instead of storing heat overnight and releasing it whether you need it or not, the NEOS combines direct heat when you want it with a soapstone core that keeps giving out warmth after the radiator switches off. The result is more usable warmth for your room, plus the flexibility to heat rooms on your schedule.

It also features our patented back-wall technology, designed to reduce heat loss into the wall behind the radiator and push more usable warmth into the room.

The NEOS can also be used with smart tariffs such as Octopus Cosy, which provides 8 hours of off-peak electricity every day.

Running costs depend on how you use your heating and the type of home you live in, so it can’t be quoted accurately without your room details and your electricity tariff.

Costs are usually affected by things like:

• The size of your home and the rooms you want to heat
• How warm you set each room, and when you heat it
• Insulation levels, draughts/airtightness, and outside temperature
• The type and size of your glazing
• Whether doors are kept open or closed
• “Incidental gains” (heat from sunshine, people, cooking, lighting and appliances)
• Your electricity tariff and unit rate
• The heat output (kW) needed for the space, and how you operate the radiators

A simple way to estimate the cost for one radiator: running cost = radiator kW × hours running × electricity unit rate (per kWh).

For example, a 1.0 kW radiator running for 3 hours at 25.73p per kWh costs about 77p for that period (1.0 × 3 × 25.73p). In real use the radiator won’t always draw full power once the room is up to temperature, so actual costs can be lower.

We’re the only electric radiator on the UK market with a different front panel to the back, featuring patented back-wall technology. Our dimpled back wall helps reduce heat loss into the wall behind the radiator and directs more warmth back into your room, so you get more usable warmth from the electricity you pay for. Combined with our Quadvex 4-point convection system, it delivers consistent warmth with efficient heat circulation.

The main difference is the design. Fischer radiators typically use a clay core and a mild steel casing; the NEOS uses a soapstone core and an aluminium body. Soapstone holds heat and gradually releases warmth after the power is off, while aluminium transfers heat faster and more evenly than steel. The NEOS also features a patented back panel that helps reduce rear heat loss by up to 35%, pushing more warmth into the room instead of the wall behind it.

There are also differences in control and support. NEOS radiators work with a range of thermostat options, including smart controls and zoned heating, depending on the setup chosen. We also offer a 25-year manufacturer’s warranty and a 100-day warmth guarantee, which many customers find reassuring when comparing long-term value.

For homeowners comparing electric heating systems, the difference often comes down to the combination of British manufacturing, tailored advice, and the features that best suit their home.

It’s one of our most requested features, but the NEOS is designed to be wall-mounted, so there isn’t a freestanding option at the moment. Each radiator is made to order for your home, so you can choose the right model and heat output for every room.

Despite being built for strong performance, it weighs only around 20kg on average, so it typically doesn’t need extra support beyond correct fixing into a suitable wall, giving you an efficient, space-saving setup with a clean, modern finish.

Yes, as long as it’s installed at least 60cm away from the water source.

Yes, you can install the radiator yourself. NEOS radiators are typically powered from a nearby domestic 3-pin socket, or hard-wired into a fused spur. If hard-wiring or any electrical upgrades are needed, that should be done by a qualified electrician. To check what’s required for your home, call 0800 5999 109.

Alternatively, we can install the radiators for you, and remove and dispose of old storage heaters if needed: £75 per old storage heater, or 50% off if you take it off the wall yourself and have it ready for collection. We collect and dispose of it in line with WEEE compliance.

Yes! A finance option is available through Phoenix Financial Consultants Limited.

Simply get in touch with us via email info@trustelectricheating.co.uk or 0800 5999 109 and we’ll pass your details on to Phoenix, who will then contact you directly to guide you through the available options.

All finance is subject to status and credit checks.